sikoPrivacy Policy

What Data We Collect and Why

We collect several categories of information when you use siko:

• 1
  Account information

  Your email address, password (encrypted), full name, date of birth, and identity document number (KTP, passport, or driver license). We collect this during account registration and verification so we can identify you, comply with KYC (Know Your Customer) regulations, and prevent fraud.

• 2
  Financial information

  Your payment method details (e-wallet phone number or bank account number), deposit and withdrawal history, and betting activity. We collect this to process your deposits and withdrawals and to track your account balance across our slot games, live casino, and sportsbook sections.

• 3
  Behavioral data

  Your gameplay activity (which games you play, stake amounts, tournament results), betting history (matches you bet on, odds selected, settlement results), and login times. We use this to personalise your experience, calculate payouts, and monitor for unusual account activity that might indicate fraud or account compromise.

• 4
  Technical data

  Your IP address, device type, operating system, browser type, and session duration. We collect this via cookies and server logs to optimise our platform's performance, prevent abuse, and troubleshoot technical issues.

• 5
  Communication data

  Email messages and in-app chat logs when you contact our support team. We store these to resolve your issues, improve our service, and maintain a record of account-related requests (password resets, withdrawal inquiries, dispute submissions).

How We Use Your Data

Our primary uses of your data are operational: to provide siko's services (slot tournaments, live casino, sportsbook), process deposits and withdrawals, settle bets and game payouts, and respond to your support requests. We also use your data to comply with legal obligations—specifically, we may share your information with financial regulators, tax authorities, and law-enforcement agencies if required by law or if we suspect illegal activity.

We analyse aggregated, anonymised data (data stripped of your name and contact details) to understand player behaviour, improve game selection and odds accuracy, and optimise the siko user experience. We do not use your personal data for automated decision-making that significantly affects you (such as automatically restricting your account) without human review.

We do not sell your personal data to marketing companies or other third parties for their commercial purposes. However, we do share your information with essential service providers: payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks), identity-verification vendors, fraud-prevention firms, and cloud-hosting providers. All these partners sign data-processing agreements committing them to protect your data and use it only for the purposes we specify.

Data Protection and Your Rights

We protect your data using industry-standard security measures. All communications between your device and our servers are encrypted using SSL (Secure Socket Layer). Your password is hashed (one-way encrypted) and never stored in plain text. We restrict access to your data to authorised siko staff members who need it to perform their roles—customer-support agents can view account and payment information, but engineering staff cannot access your personal details without explicit permission.

Our servers are located in multiple regions to ensure service resilience. Your data may therefore be stored and processed outside your home jurisdiction (including outside Indonesia), subject to our data-protection agreements with hosting providers. If you access siko from outside your home country, your data may be transferred internationally to provide the service.

We do not sell your data. We protect it through encryption, access controls, and contractual commitments from our partners.

Your Rights Regarding siko Data

You have the right to request access to the personal data we hold about you. Contact our support team and we will provide a copy of your information within a reasonable timeframe. You also have the right to request correction if any data is inaccurate—for example, if your registered name is misspelled, we will correct it. You may request deletion of your account and associated data, though we may retain records for legal or compliance reasons (such as transaction history for tax or fraud investigations).

You may withdraw consent for non-essential data processing (such as analytics cookies) at any time by adjusting your account settings. However, withdrawing consent for essential processing (such as payment data collection) may prevent you from using siko.

To exercise any of these rights, email our support team with your request. We will verify your identity and respond within 30 days. If you are unsatisfied with our response or believe we have violated your privacy rights, you may lodge a complaint with your local data-protection authority.

Cookies and Tracking

We use cookies to remember your login state, store your language preference, and track your activity within siko so we can improve the user experience. Essential cookies (those required for the service to function) are set automatically. Optional cookies (used for analytics and personalisation) require your consent, which you can give or withdraw via your account settings. Third-party analytics partners may set cookies on our pages to measure traffic and user behaviour; you can disable these via your browser settings.

Data Retention and Deletion

We retain your account data for as long as your account is active. If you delete your account, we anonymise or delete most personal information within 90 days, except where we are required by law to retain records (such as financial transaction logs for tax compliance). We retain communication logs (support chat, emails) for 1 year after the conversation ends, then delete them unless they are relevant to an ongoing dispute or investigation.

Contact and Updates

If you have questions about this privacy policy or wish to exercise your data rights, contact our support team via email (available via the siko account menu) or in-app chat during business hours (09:00–21:00 Jakarta time, seven days a week). We respond in English and Indonesian. We may update this policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email, and your continued use of siko after the update constitutes your acceptance of the revised policy.

Our siko platform operates only in jurisdictions where applicable law permits. We comply with the data-protection and privacy regulations of each region we serve. If you are unsure whether siko is available in your jurisdiction, or if you have concerns about our compliance with local privacy law, contact our support team before creating an account.