sikoTerms of Use
These terms set out the conditions under which we operate siko and the rights and responsibilities of users who access our platform. By creating an account on siko, you agree to comply with these terms. We enforce them consistently across all users, regardless of location, payment method, or game type (slots, live casino, or sportsbook).
Our siko platform is available only in jurisdictions where local law permits online gaming and sports betting. Users are responsible for verifying that their access and use comply with their own jurisdiction's regulations. We do not offer services in regions where online wagering is prohibited, and we reserve the right to restrict or terminate accounts from unsupported jurisdictions if we detect non-compliance.
This page covers account eligibility, deposit and withdrawal procedures, bonus terms, game rules, dispute resolution, and our liability limits. We update these terms periodically; continued use of siko after an update constitutes acceptance of the revised terms.
Account Eligibility and Registration
To open an account on siko, you must be at least 18 years old and a resident of a jurisdiction where our services are legally available. We do not knowingly accept users from prohibited regions. During registration, you provide your email address, create a password, and confirm your identity through our KYC (Know Your Customer) process. This process requires you to upload a valid government-issued identity document (national ID, passport, or driving licence), provide a selfie for facial verification, and confirm your payment method.
We reserve the right to reject any account application or to suspend or terminate your account if we detect false information, duplicate accounts, or non-compliance with these terms. If your account is terminated, we will return any remaining balance to your registered payment method within our standard withdrawal window (1–3 business days).
Our siko Account Security Policy
You are responsible for maintaining the confidentiality of your password and account credentials. We do not ask for your password via email or chat; if someone claims to represent siko and requests your password, do not share it. We use SSL encryption to protect all data transmitted between your device and our servers. If you suspect unauthorized access to your account, contact our support team immediately. We can reset your credentials and review your recent activity to identify any suspicious transactions.
Deposits and Withdrawal Terms on siko
We accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and major Indonesian banks (mobile banking, local payment, online payment, e-wallet). Deposits credit instantly to your siko account balance. We do not charge deposit fees; your payment provider may. You may set a maximum account preferences in your account preferences to help manage your spending.
Withdrawals are processed during business hours (typically 09:00–21:00 Jakarta time, seven days a week). We review each withdrawal request for standard compliance checks before processing. Most withdrawals arrive within 1–3 business days depending on your bank's processing speed. We do not charge withdrawal fees. If your withdrawal is delayed beyond 3 business days, contact our support team with your withdrawal ID and we will investigate.
We do not permit withdrawals to payment methods other than the one used for your most recent deposit, unless you contact our support team and provide additional verification. This policy protects against fraud and unauthorized account access.
Game Rules, Settlement, and Dispute Resolution
Our siko platform offers three main product categories: slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), and sportsbook betting (football, badminton, MotoGP, esports). Each category has specific rules, which we publish in detail on the relevant game or market page. By placing a bet or joining a tournament, you agree to those rules.
Slot Tournament Settlement on siko
Slot tournaments run on a published schedule. When you join a tournament, you confirm your entry and your stake is deducted from your account balance. The tournament runs for its scheduled duration (typically 24–72 hours). We track your cumulative result and display your rank on the leaderboard in real time. When the tournament closes, we calculate final payouts based on your final rank and settle them to your account balance within our standard window (typically within 2 hours of tournament end). We do not offer refunds for tournament entries once the tournament has started.
Live Casino Settlement on siko
Live-dealer tables operate continuously during published hours. Each round is conducted by a live dealer on camera. We settle bets immediately once the round outcome is determined. All live-table activity is recorded and visible in your account history. If you dispute a settlement, we review the recorded round and our system logs to verify the outcome. Most disputes are resolved within 2–4 hours.
Sportsbook Settlement on siko
We settle sportsbook bets based on the official result published by the relevant league or competition organiser. For football matches (Liga 1, Piala AFF, Champions League, Premier League), we use the official league result. For badminton and MotoGP, we use the official BWF or MotoGP result. Settlement occurs automatically once the official result is confirmed, typically within hours of the match or event conclusion. If a match is abandoned, postponed, or its result is protested, we handle the dispute according to our standard sportsbook rules and escalate to our customer support team if needed.
We settle all bets fairly and transparently based on published rules and official results. Disputes are reviewed by our support team and resolved within our standard window.
Dispute Resolution Process
If you believe a bet or tournament result was settled incorrectly, contact our support team with your bet ID, match or tournament details, and a description of the issue. We will review the official result, our system records, and any recorded footage (for live-casino disputes) to verify the settlement. Most disputes are resolved within 2–4 business hours. If we find an error, we will correct your account balance immediately. If we confirm the settlement was correct, we will explain our reasoning and close the case.
Disputes must be raised within 24 hours of the settlement. We do not reopen cases after this window. If you have a dispute that falls outside this window, contact our support team anyway; we will review it at our discretion.
Jurisdiction and Liability
Our siko platform operates only in jurisdictions where local law permits online gaming and sports betting. By using siko, you confirm that you are accessing the service from a supported jurisdiction and that your use complies with local law. We are not responsible for any legal consequences if you access siko from a prohibited jurisdiction.
We provide siko "as is" without warranties of any kind. We do not guarantee uninterrupted service, error-free operation, or specific outcomes. Our liability for any claim arising from your use of siko is limited to the amount you have deposited into your account in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.
These terms are governed by the laws of the jurisdiction in which siko operates. Any disputes arising from these terms or your use of siko are subject to binding arbitration, not court proceedings. We will notify you of any material changes to these terms via email and in-app notification. Continued use of siko after notification constitutes acceptance of the revised terms.